Warranty Policy

ICONIC COLLECTION
Guaranteed For Life 

We chose our space-grade materials for their durability and, in turn, created a wallet that’ll last a lifetime — guaranteed.

If you ever feel your wallet isn’t functioning properly, you can make a claim and we’ll do our best to make it right. Each purchase of Cullen Wayne wallets is just the beginning of many years of you carrying a better wallet. 

 

LEATHER COLLECTION 
90 Day Warranty

Come with a 90 day warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Proof of defect (photos or video, depending on the defect) is mandatory and will be requested by our team. 
 

TERMS:

Cullen Wayne guarantees that your wallet be free from manufacturing defects and will function as intended. The function is defined as expansion of the card compartment on our Iconic Collection, and the trigger mechanism on The Executive wallet.

The warranty does not cover: cosmetic damage, normal wear & tear of the elastic, scuffs, scratches, or scrapes; damages caused by accident, abuse, neglect, or shock; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs. It does also not cover the money clip.

 BAGS

90 Day Warranty

Come with a 90 day warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Proof of defect (photos or video, depending on the defect) is mandatory and will be requested by our team. 
 

TERMS:

Cullen Wayne guarantees that your bag be free from manufacturing defects and will function as intended. The function is defined as opening and closing of all zippers and buckles.

The warranty does not cover: cosmetic damage, normal wear & tear, scuffs, scratches, or scrapes; damages caused by accident, abuse, neglect, or shock; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs. 

 

HOW TO MAKE A CLAIM:

In the event you have received a faulty item, please contact us on instagram @cullenwayneofficial or email us at info@cullenwayne.com to make your claim. Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence